After successfully becoming the lead plaintiff in confronting the fiscal agent of the Direct Express debit card program (involving the Social Security Administration and the Bureau of Fiscal Service at the US Treasury), it appears there is another US Treasury division that is ignoring taxpayer communication: the Internal Revenue Service.
Letters were sent to the IRS address (addresses printed on the envelopes) in 2024 and 2025, questioning the conclusions expressed in the letters I received. Some letters questioned a refund amount (the IRS reduced a refund from approximately $1,700 to $600), and other letters pertained to a debate over an amount owed (in a subsequent year). There was no issue in paying; there was plenty of money to pay a just amount.
The ISSUE was that the IRS never acknowledged receipt or review of any document or letter sent to the address listed as the reply address. One package contained eighteen pages. No letters were received that began, “We are in receipt of your letter dated……….”
Letters were received from three or four addresses. One letter from Charlotte, NC, contained a return envelope with a cellophane window so the address on a folded insert could be visible. That letter was returned by the postal service, stamped “undeliverable.”
I relented and called the telephone number given on the letter. After a number of tries, I got an attendant on the phone. While he tried to debate the “role of the IRS” and that I should have filed a 1040X to contest a refund amount (I was amending nothing; I was challenging their conclusion), it took him almost 45 minutes to ask my name so he could examine my records.
I learned from a book written by an IRS whistleblower that a Taxpayer Bill of Rights exists (very easy to find). I submitted a Freedom of Information request and received a DVD of my conversation. I also submitted a separate Freedom of Information request for a copy of any procedure or policy for receiving and answering letters. The failure of the IRS to acknowledge or respond to my letters is not only a violation of the Taxpayer Bill of Rights, but an epiphany that I was not alone. There must be tens of thousands of taxpayers who send letters to IRS addresses, including addresses for IRS Taxpayer Assistance or liaison, only to be ignored.
It looks like a new class action matter will take place. When I find the right attorney, it will be off to the races.